Help &
FAQs

Our collection consists of recycled brass, 14k Gold Plated and Platinum Plated brass. Our plating practices utilize a 0 waste closed filtration system, serving as an extension of our core values. For more information on caring for our jewelry, please visit our Materials & Care Page.

Brass oxidizes naturally, allowing each of our pieces to develop their own unique characteristics over time. To remove any signs of oxidation, wipe clean with a polishing cloth between wears. For more information on caring for brass jewelry, please visit our Materials & Care page.

We do! To purchase a polishing kit for your brass jewelry, please visit this link.

All of our jewelry is nickel free and largely suitable for those with sensitivies. Please know that brass is a metal comprised of copper and other alloys. All earrings feature either 14k gold fill or surgical steel posts for comfortable wear.

Select items in our collection utilize vintage and upcycled components with limited material traceability. Our jewelry is intended for adult wear only.

We'd be happy to add a gift receipt and gift message to any orders placed on lauralombardi.com! To add this to your order, please email shop@lauralombardi.com with your order number, gift recipient's name and your gift message.

All orders are packaged and shipped from our NYC Studio within 2-3 business days from the order date.

Please contact us at shop@lauralombardi.com for inquiries on rush or expedited shipping.

We are pleased to offer in store pickup for customers located in the NYC area.

For more information on our NYC Store & in store pickup, please click here.

Our full collection is available at LauraLombardi.com, and a selection of our pieces can be purchased at specialty retailers globally. You may find a complete list of our stockists linked here.

To guarantee the authenticity of your purchase, we recommend customers always buy products either directly from our website or from our retail partners listed on the Stockist page.

We do not authorize purchases on this website for re-sale. To become an approved retailer, please contact us at sales@lauralombardi.com.

We are pleased to offer shipping across the US as well as to most global destinations.

For more information on shipping locations, please visit our Shipping page.

We offer both USPS First Class Mail and USPS Priority Mail services for domestic shipping.

For shipping upgrades, please contact us prior to purchase and wait for confirmation of a revised invoice.

We are pleased to offer both USPS First Class International Mail and DHL Worldwide Express for service overseas.

For timely delivery of your order, we highly reccommend selecting DHL as your preferred shipping method.

Import duties and taxes are not included in the purchase price or shipping rate. Duties and taxes will be at the discretion of your local customs office and will be billed at the time of delivery.

To ensure a safe delivery of your order, all orders exceeding $500 in value will require signature upon delivery.

We are pleased to offer shipping insurance on all purchases made on LauraLombardi.com. We are not responsible for any delays or loss in transit not covered by insurance. Please visit our Shipping page for more information.

While we do offer shipping to freight forwarding services, please note we are unable to reimburse lost or damaged packages shipped through this service.

Items purchased on LauraLombardi.com are eligible for exchange or store credit within 15 days of receipt.

Orders placed from November 20th, 2023 until December 25th, 2023 are eligible for exchange or store credit within 30 days of purchase.

To initiate a return, please visit our Returns & Exchanges page.

Returns are eligible for exchange or store credit exclusively.

We will not accept returns and are not responsible for Laura Lombardi items purchased from third party retailers. Please contact the retailer from which your item was originally purchased to initiate a return.

We accept repairs for Laura Lombardi items purchased either on our website, in our store, or via third parties. Repairs fees may vary based on the service required. Repairs on discontinued items are subject to material availability.

To submit a repair request, please visit our repairs page.

We provide the following repair services:

• Broken Ear Wire or Post Replacement for earrings

• Clasp replacement for necklaces, bracelets, and anklets

• Replating of faded or worn 14kt gold plated items

• Professional grade polishing for severely tarnished brass pieces

All repairs with the exception of re-plating services are processed within 7-10 business days of receipt.

Re-plating of faded or worn 14k gold jewelry is performed at an off site facility and will be completed within 1-3 weeks of receiving your item at our studio.

We do not accept repairs for any non-Laura Lombardi items.

14kt gold is a gold alloy that contains 14 parts gold and 10 parts other metals. Metals found within the alloy may include copper, zinc, and silver.

Solid 14kt gold pieces may be worn while showering, swimming and living day to day life. To ensure the longevity of your piece, we recommend reducing frequent exposure to chlorine and removing before using household cleaning products.

For items set with Sapphire or Garnet, we recommend removing before swimming, cleaning or exercising to preserve the stones.

All 14k yellow gold items are nickel-free and safe for those with metal allergies or sensitivies.

14k White Gold may contain trace amounts of nickel within the alloy, however is generally considered safe for sensitive skin.

To polish your 14k gold pieces, simply wipe clean with a soft cloth.

For a deeper clean, use a mild soap in warm water and a soft bristle toothbrush. Gently scrub clean, making sure to wash off any excess residue before drying.

For more information on caring for 14kt gold jewelry, please visit our Materials & Care page.

We are pleased to offer shipping services through both UPS and DHL Express for our Fine Collection. To ensure a safe delivery, signature is required for all Fine Collection orders.

We are pleased to offer shipping insurance on all purchases made on LauraLombardi.com, including our Fine collection. We are not responsible for any delays or loss in transit not covered by insurance.

For more information on our shipping services, click here.

All items in our Fine Collection are final sale and ineligible for exchange or store credit.

For questions on sizing or for assistance selecting a piece from the collection, please email us at shop@lauralombardi.com.

We are pleased to extend complimentary repairs up to one year past the purchase date. For repairs outside of the warranty period, fees may vary dependent on the nature of the repair.

Please visit our Repair Page for more information or to request a repair.

We would be happy to assist with custom sizing for any pieces within our Fine Collection. Please note, fees may vary depending on the request.

To request a custom size, please contact us at shop@lauralombardi.com.

Items available in our Sample Sale include: press and showroom samples, vintage and dead stock jewelry, discontinued and sale exclusive and regular inventory with small cosmetic defects. Minor cosmetic imperfections may include but are not limited to: scuff marks, small dents, surface texture, and variation in finishing and color.

All styles will be available in the following three pricing categories:

• Category A: Minor imperfections or Imperfections imperceptible to the naked eye.

• Category B: Slightly visible imperfections

• Category C: Visible imperfections

Items included in the sale will be available for purchase exclusively on LauraLombardi.com.

In Store Pickup and shopping will not be available for Sample Sale items.

Due to high order volume, please anticipate your order shipping within 5-7 business days from purchase. For more information, please visit our shipping policies page.

Due to the volume of orders received, we are unable to make adjustments to orders once they have been placed. We kindly request that you place a new order for any additional items.

All Sample Sale items are final sale and ineligible for refund, exchange or store credit. Please bear this in mind when selecting a pricing category.